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NOC Technician (Data/Voice/CC) - Georgia

Company Name:
Talon
Our client located in Lithia Springs GA is seeking an Overnight NOC Technician for an immediate contract opportunity.

Hours: Sunday through Tuesday, and every other Wednesday? 7pm until 7am
6+ Month Contract

Voice/Data/Contact Center Support
This role is part of a team responsible for the 7x24x365 monitoring and support of the enterprise data, voice, and contact center infrastructure. This position will ensure high quality service delivery through responsiveness to network incidents, crisis management, and adherence to service levels and network improvement initiatives.
Specific areas of responsibility are:
Provide technical support and monitor day to day operations of the Network Operations Center.
Perform network monitoring and first level response for data, voice, and contact center incidents in environment.
Operate network monitoring and management tools, diagnose problems, restore service for network and/or systems and provide professional customer support at the Tier 1 level.
Act as the first point of customer contact for network/voice related operational issues.
Respond to and document all network/voice related incidents.
Manage engagement of key vendors during the incident management process.
Must be able to identify, isolate, and document network/voice problems using industry best practice troubleshooting skills and network tools.
Develop, refine, and document NOC policies, processes, and procedures. Drive continuous improvements that will improve overall network service delivery to our customers.
Work closely with Tier II and Tier III teams on escalation of issues.
Operate and improve services in accordance with business needs, priorities and SLAs.
Provide periodic performance reports for review with management providing input on improvements and quality initiatives.

Skills Requirements:
Prior experience in a NOC preferred.
Strong incident and problem management skills required.
Ability to identify and analyze network quality and operational processes and then drive corrective/preventative action plans.
Prior experience with a large enterprise network, preferably in the healthcare sector.
Cisco Certified Network Associate (CCNA) or Juniper Networks Certified Internetworking Associate (JNCIA) certification preferred.
Knowledge of layer-2 network design and protocols including frame-relay, ATM, Ethernet, SONET, and Frame Relay
Experience with routing protocols including OSPF, ISIS, BGP, Multicast, RSVP/LDP, MPLS in an enterprise environment.
Experience with configuration and support of Cisco routers and switches including 2800/2900 series routers, 3800/3900 series routers, 6500 switches, 4500 switches, and 3750 switches. Experience with Cisco Nexus switches is a plus.
Experience with Cisco firewalls including PIX, ASA, and FWSM. Experience with Juniper SRX firewalls is a plus.
Experience with Cisco wireless networking preferred.
Knowledge of security protocols and implementations including IPSec, NAT, ACLs.
Experience in the use of multiple network tools such as snmp, syslog and netflow, Experience with Nimsoft, Opnet, and CiscoWorks for network troubleshooting a plus.
Experience working in a team-oriented, collaborative environment.
Proven analytical and problem-solving abilities.
Excellent communication skills (verbal and written).
Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
Thorough knowledge of networking concepts and protocols
Ability to write technical documentation and create management reports and metrics.
Strong customer service orientation is a must.
Education
Bachelors Degree in Computer Science or a related discipline and at least 3 years experience in all phases of infrastructure network management or its equivalent in education and work experience.

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