Service Advisor - Toyota Thornton Road

Company Overview
Position OverviewThe Service Advisor has the opportunity to interact with thousands of Customers to build Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability. This role requires someone who is passionate about taking care of the Customer and helping them turn an unpleasant event into a positive experience. This role requires juggling many Customers, priorities, communication and follow-up throughout the day, while turning Customers into "raving fans."
Who Would I Interact With?This position interacts daily with Customers, Technicians, Parts Associates, Cashiers, Service Manager, Sales Associates and Managers, just to name a few.
What are the day-to-day responsibilities?
Setting, confirming and preparing for appointments with customers to expedite their service experience
Greeting customers in a timely and friendly manner
Determining vehicle needs based on customer information and a vehicle walk-around
Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
Producing repair orders for customers with full transparency including cost and time estimates
Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed
Creating a great vehicle delivery experience for the Customer
Following up with Customers to ensure satisfaction
Setting and achieving targeted sales goals
Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information
Providing an exceptional customer experience to drive loyalty
How will I know if I am successful?The performance of a Service Advisor is measured by achieving:
Targeted sales goals
Targeted Customer Satisfaction Index
What are the requirements for this job?
High School diploma or equivalent
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Ability to thrive in a fast-paced environment with many priorities
Prior sales experience preferred but not required
Demonstrated communication and interpersonal skills
Organization and follow-up skills
Experience and desire to work with technology
Valid in-state driver's license and have and maintain an acceptable, safe driving record
What are the opportunities for career growth?Our Associates have many choices for career growth and development after success in a Service Advisor role. Opportunities may include:
Service Management
Collision Estimator
Sales Associate
AutoNation is an equal opportunity employer and a drug-free workplace.

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